A.C. Moore believes in keeping our customers' information confidential. Your information will only be used for the purposes of conducting business with A.C. Moore.

Registration

You must be 13 years of age or older to register. Registration helps us to provide you with a quick and simple checkout experience. The customer contact information you supply on the registration form will be used to contact you concerning the status of an order or to answer your questions. In addition, unless you choose to opt-out, it will be used to send you e-mail updates about upcoming sales, contests, promotions and product information. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password.

Use of Information

Information collected by A.C. Moore is used for the following purposes:

1. We collect information to process customer orders, to contact our customers concerning the status of an order or to answer any of their questions.
2. We collect information to contact customers about upcoming A.C. Moore sales, promotions, product information, and to participate in contests.
3. Your information will be shared with carefully selected third party partners and may be used by them to inform you of offers, promotions and services from these organizations which may be of interest to you.
4. A.C. Moore will have access to and will use the personally identifiable information you provide in connection with your purchases on this Website, and it may use your data for payment processing and authorization, fraud protection and credit risk reduction, website evaluation and data analysis, and also for marketing and promotional material distribution for the A.C. Moore family of companies.
5. We may share personal information with our Website hosting partners, and other parties who assist us in operating our Website or conducting A.C. Moore business, so long as those outside parties agree to keep the information confidential.
6. We may release your personal information to comply with the law, to enforce our Website policies, or to protect our or others' rights, property, or safety.

We do not sell any information about our customers. A.C. Moore does engage in e-mail marketing and follows all anti-spam rules. All of our potential customers are given the opportunity to opt out of e-mail solicitation.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets.

Changes to Our Privacy Policy

We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an e-mail at the last e-mail address that you provided us, and/or by prominently posting notice of the changes on the Website covered by this Privacy Policy. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our transmittal of an e-mail notice to you or thirty (30) calendar days following our posting of the notice of changes on the Website covered by the Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our transmittal of the e-mail containing such notice will nevertheless constitute effective notice of the changes described in the notice.

In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us.

Cookies

A.C. Moore does place a feature called a "cookie" on your hard drive. A cookie is a small data file that is sent to your browser from a web server and stored on your computer's hard drive. A cookie may contain certain information, such as a unique user session ID number, which is used to track the page(s) you visited. This unique number allows us to keep track of your order as you shop on our site. Cookies also allow us to recognize registered users when they visit, and to provide those customers with specific related information.

If you register with us or order from our Website, we use cookies to monitor and maintain information about how you use our Website and what you buy. If you do not register or buy from the site, we may monitor and maintain information about your use of our Website in order to improve your shopping experience. Our Website logs do generate certain kinds of non-identifying site usage data, such as the number of visits to our Website and pages viewed. This information is used for internal purposes by technical support staff to provide better service to you.

Most Web browsers automatically accept cookies, but you can usually change the configuration of your browser to prevent this from occurring. Even without a cookie, you can still take advantage of most of the features of our Website, including making a purchase, but we will not be able to recognize you as a registered user unless you log-in.

Option to Opt-out

At all times, you have the option of "opting out" of receiving future e-mail updates by sending us an e-mail with "unsubscribe" in the subject line at customerservice@acmoore.com.

Security of Information

A.C. Moore has security measures in place to protect against the loss, misuse or alteration of the information you provide. We encrypt your personal information, including your credit card number, when transmitting over the Internet using encryption technology and a VeriSign SSL (Secure Socket Layer), to safeguard your Internet transactions. VeriSign, Inc. is a leading provider of Public Key Infrastructure and digital certificate solutions used by enterprises, websites and consumers to conduct secure communications and transactions over the Internet and private networks. A.C. Moore has been certified compliant with the stringent Payment Card Industry Standards (PCI) mandated of all Tier 1 retailers.

Browsers that allow for SSL Technology Ordering from our Website require the use of an SSL-compliant browser, such as Netscape 4.0 or later; Microsoft Internet Explorer 5.0 or later; 5.0 AOL client for PCs; or the 5.0 AOL client for Macs.

Contacting the Website

Should you have any further questions regarding this Privacy Statement, the practices of this Website, or your dealings with this Website, please contact our customer service department at customerservice@acmoore.com.  

External Links

This Website contains links to other sites. We are not responsible for the privacy practices or content of such other websites. The terms and conditions herein do not apply to any such linked websites. A.C. Moore does not endorse any linked websites, or the information, materials, products or services that are contained in or accessible through such linked websites. A.C. Moore disclaims all warranties, express or implied, with respect to the information, materials, products and services that are contained in or accessible through linked websites, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

You acknowledge and agree that A.C. Moore is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security or any other aspects of any such linked websites, and that the access or use of any such linked websites is solely at your own risk, and you hereby waive any and all claims against A.C. Moore with respect to such linked websites.

Shipping Information

Returns

If, for any reason, you are not completely satisfied with your purchase, you may return it within 90 days of the purchase date for a refund.  A.C. Moore does not offer exchanges for online merchandise. 

All returned merchandise must be in new condition, in its original unopened packaging.  Only defective merchandise may be returned with opened packaging. 

If you would like to return a product, please follow the instructions included with your order.  In the event that you do not have those instructions, please call Online Customer Service at 1-888-ACMOORE OPTION-2.  Online Customer Service Agents are available Monday through Friday, 8am-5pm EST.  

Due to the vast selection of products offered on the website that are not currently offered in our retail locations, ALL merchandise purchased online must be returned to the distribution center using the return instructions included with your purchase.

RETURNS OF ONLINE MERCHANDISE WILL NOT BE ACCEPTED

AT A.C. MOORE RETAIL STORES.

Please Note:

• Refunds will be processed in the form of payment used on the original order.  Once the merchandise returns to the distribution center, refunds take approximately 20 calendar days to process.  For credit card refunds, please allow 1 to 2 billing cycles for the credit to appear on your statement.
• Refunds will include product and tax amount only.
• In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the original shipping charges in your refund.
• A.C. Moore does not pay for online merchandise to be returned.  All returns are made at the expense of the customer.  

Pricing/ Sales/ Promotions Policy

Due to the amount and variety of product available to our e-commerce customer, prices/ sales/ promotions found on the web site will not always be reflected in our retail locations. A.C. Moore reserves the right to price and promote the same or like items on the web site differently from their retail locations. A.C. Moore will only honor pricing/ sales/ promotions within the web site or retail locations for which they were designated.