FAQs
Thank you for choosing A.C. Moore for your arts & crafts needs! We value our customers and make every effort to provide you with excellent customer service. That's why we've compiled this information to help you find the answers you're looking for.

What is your question regarding?

  1. Coupons and Sales Flyers
  2. Creating your online account
  3. Customer Service
  4. Discounts
  5. E-Mail
  6. Giftcards
  7. Ordering
  8. Products
  9. Resellers
  10. Return Policy
  11. Store Info

Coupons and Sales Flyers

I haven’t been receiving my weekly emails from A.C. Moore, how do I start getting them again?
How can I find the coupons and sales flyers on the website?
Why don’t I receive A.C. Moore flyers in my local newspaper anymore?
Can I use my 40% off coupon online?
Do sales in the weekly sales flyer apply to online merchandise?

Creating your online account

I’m having a problem creating an account, what should I do?

Customer Service

When are A.C. Moore Online Customer Service Agents available to take my calls?
I left a voicemail message for A.C. Moore Online Customer Service, how long will it take for an agent to return my call?
How long will it take for A.C. Moore Online Customer Service to return my email?

Discounts

Can I use my teacher discount online?
How can I sign up to receive an A.C. Moore teacher discount?
My teacher discount card is old and faded, how do I get a new one?
I lost my A.C. Moore teacher discount card, how do I get a new one?
Can I use my A.C. Moore employee discount online?

E-Mail

My email address has changed, how do I change my contact information so I can still receive A.C. Moore weekly updates?

Giftcards

Can I use my A.C. Moore gift card online?

Ordering

How much will shipping cost?
I’m having a problem placing an order, what should I do?
Do you take orders over the phone?
When will my order arrive?
Does A.C. Moore Online sell items in bulk?
Can I set up a purchase order account for my school on A.C. Moore Online?
Can I place a special order through A.C. Moore Online for a product you don’t currently carry?
Does A.C. Moore Online ship internationally?

Products

I saw a product in my local A.C. Moore store, why can’t I find it on your website?
I can’t find a product I’m looking for online, what should I do?

Resellers

I am a reseller, can I use my tax exempt number on A.C. Moore Online?

Return Policy

What is the return policy for A.C. Moore Online orders?

Store Info

Where can I find the store hours for my local A.C. Moore store?
Who should I contact about soliciting a donation from A.C. Moore?

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