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Rank: Newbie
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Joined: 7/4/2009
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Points: 9
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So, here's what appears to be a glitch in the website. I wanted to check a refund card that I have found buried in a drawer. Scrolled down to the bottom of the home page, clicked on gift cards, found that you can no longer check balances on line. Called the number (and of course the option is changed), followed the voice prompts, pressed "2" (as the voice prompt said) for gift card balances and got... a dial tone.
Interestingly enough, the line right above where it tells you how to check your gift balances indicates that if you buy a gift card for someone "the recipient can always check their remaining balance on our website." Little bit of mis-information there I guess.
So I guess rather than driving all the way to ACM to find I have nothing on my gift card, I'll head to .
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Rank: Advanced Member
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Joined: 7/24/2008
Posts: 3,426
Points: 10,761
Location: Virginia
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Did you try the prompt to get to a live person? I had a problem similar to this a while back with another company while they were "upgrading" their phone systems. I am sure it is just temporary.
Self proclaimed "Serial Crafter" I scrap, bake, decorate, make cards, crochet, cross stitch, love photography, quilt, embroider, needlepoint, and HOST: Card Making Challenge - Ongoing, Spring Potholder Swap, Think SPRING Scrap Swap, Spring Cleaning Scrap Round Robin COME JOIN THE FUN! Proud Navy Wife, Homeschool mom of 4, Wilton Method Instructor, Certified Red Heart Ambassador, DMC Mentor, and CERTIFIED Fiskateer #5624.
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Rank: Advanced Member
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Joined: 7/27/2008
Posts: 1,483
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Location: upstate ny
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Hey Debbi...maybe you could PM AdminLady...if she doesn't know the answer...she could probably find out how you can find out what your gift card balance is. She did say in an earlier post not to send her an e-mail...she suggests PM's.
Peace My Blog
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Rank: Newbie
Groups: Member
Joined: 7/4/2009
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LOL.. nah... actually I emailed (and received a response from) the President/CEO. He's going to check into it when he returns to NJ.
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Rank: Administration
Groups: Administration
Joined: 8/6/2008
Posts: 522
Points: 1,578
Location: Crafty-ville U.S.A.
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I am glad you got an answer.
Admin Lady is on Patrol...  Please review the Site Rules and contact me if you have any questions or concerns (compliments are welcome too!) 
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Rank: Advanced Member
Groups: Member
Joined: 7/27/2008
Posts: 1,483
Points: 4,536
Location: upstate ny
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Their IT people may not have even known that there was a problem. If you don't get an answer come back here and make mention of it.
Peace My Blog
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Rank: Advanced Member
Groups: Member
Joined: 11/3/2008
Posts: 697
Points: 2,103
Location: Elon,NC
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i agree rett sometimes they don't know until someone tries it an then gives them a call or email...hope you get your answer soon
Loving Life
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Rank: Member
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Joined: 6/25/2008
Posts: 21
Points: 63
Location: NJ
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Hi Debbieinnj I called the 888 number and the voice prompt said that option 3 was for card balance look ups. I didn't have a gift card to check it though...
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Rank: Advanced Member
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http://www.get2human.com/gethuman_list.asp
This site gives you the number of all the major companies and how to reach a speaking voice. I have used it many times and find it invaluable. You should put it in 'your favorites.'
Once known for a brief time as Adele... Remember, Oh My is not God's first name nor is Da*m It God's last name.
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Rank: Member
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Joined: 6/25/2008
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Location: NJ
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FYI-you can now look up your gift/refund card number online instead of calling the 888 number.
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Rank: Advanced Member
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Joined: 7/24/2008
Posts: 3,426
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Location: Virginia
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Cool Crafter wrote:FYI-you can now look up your gift/refund card number online instead of calling the 888 number. YAY!
Self proclaimed "Serial Crafter" I scrap, bake, decorate, make cards, crochet, cross stitch, love photography, quilt, embroider, needlepoint, and HOST: Card Making Challenge - Ongoing, Spring Potholder Swap, Think SPRING Scrap Swap, Spring Cleaning Scrap Round Robin COME JOIN THE FUN! Proud Navy Wife, Homeschool mom of 4, Wilton Method Instructor, Certified Red Heart Ambassador, DMC Mentor, and CERTIFIED Fiskateer #5624.
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Rank: Advanced Member
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Location: Baltimore, MD
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Cr8ive, thanks for being so informative!
"Do to others as you would have them do to you." Luke 6:31
Fiskateer #6393 Creative Memories Consultant CM ID #86333985
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Rank: Newbie
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Joined: 7/23/2009
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Location: PA
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Thanks for posting that website Addie.
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Rank: Newbie
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Joined: 7/4/2009
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Points: 9
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The option on the phone didn't work and neither did the online link. I used to work for AC Moore - these things not working didn't surprise me in the least. I haven't tried again - I get so frustrated with the lack of things working with this company that I just gave up. I'll probably never shop in an ACM store again so the balance on my gift card doesn't really matter anymore.
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Rank: Administration
Groups: Administration
Joined: 8/6/2008
Posts: 522
Points: 1,578
Location: Crafty-ville U.S.A.
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I am sorry you have been having difficulty. I know from experience how frustrating technical glitches can be. However, I can assure you that we take these maters very seriously and since you stated on July 4 that you had been in contact with the "President/CEO." and that "He's going to check into it when he returns to NJ." I did not follow up, if the matter has not been resolved to your satisfaction please PM me so I can contact someone for you.
Admin Lady is on Patrol... Please review the Site Rules and contact me if you have any questions or concerns (compliments are welcome too!)
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