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Rank: Newbie
Groups: Member
Joined: 11/16/2009
Posts: 1
Points: 3
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I just got my rewards card the other day in White Marsh, MD. When I read the fine print in the terms/conditions online, it said that any account that had less than 200 points by a certain point in Jan. would be reset. Any chance of a waiver on that, seeing as how it's already Nov.? Makes me not want to start accumulating points now, if they're just going to go away....
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Rank: Administration
Groups: Administration
Joined: 8/6/2008
Posts: 522
Points: 1,578
Location: Crafty-ville U.S.A.
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This is true, deadline is January 2 for earning points. You can email customerservice@acmoorerewards.com with any questions you have about the Rewards Card program.
Admin Lady is on Patrol...  Please review the Site Rules and contact me if you have any questions or concerns (compliments are welcome too!) 
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Rank: Advanced Member
Groups: Member
Joined: 7/24/2008
Posts: 1,332
Points: 4,053
Location: Delaware
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I saw that too. I am guessing they are going to do it year-by-year.
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Rank: Newbie
Groups: Member
Joined: 11/29/2009
Posts: 1
Points: 3
Location: Vinton
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I think they need to rethink this expiration date thingy - right now I have 410 pts, so I'll get 20.00 in gift credit in December, leaving 10 pts. I have a coupon for an extra 25 pts today - but I don't think I'll be spending another 190.00 in the next couple of weeks. I don't like losing my points when I spend my hard earned cash at ACM - might as well shop elsewhere for the next month.
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Rank: Advanced Member
Groups: Member
Joined: 7/27/2008
Posts: 1,483
Points: 4,536
Location: upstate ny
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I saw that with my last statement too. I was a little annoyed, myself....oh well.
Peace My Blog
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Rank: Advanced Member
Groups: Member
Joined: 7/26/2008
Posts: 934
Points: 2,802
Location: Richmond Hill Ga
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I thought that was not a nice thing to do to us considering some of us just got the rewards program in out area some months ago. I didnt get a chance to actually accumulate points to just have them vanish.
Fiskateer#5524 Wife of scrapbooking hubby.  
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Rank: Advanced Member
Groups: Member
Joined: 9/22/2008
Posts: 2,099
Points: 6,333
Location: Maryland
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That would suck, I have almost enough to earn a credit. I would hate to lose them.
   Fiskateer #5734
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Rank: Advanced Member
Groups: Member
Joined: 7/24/2008
Posts: 3,431
Points: 10,776
Location: Virginia
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The FB page says they reset January 2. Anyone who has 200 points at close of business on Jan 2 gets their certificate mailed out on or about the 19th of January.
Self proclaimed "Serial Crafter" I scrap, bake, decorate, make cards, crochet, cross stitch, love photography, quilt, embroider, needlepoint, and HOST: Card Making Challenge - Ongoing, Spring Potholder Swap, Think SPRING Scrap Swap, Spring Cleaning Scrap Round Robin COME JOIN THE FUN! Proud Navy Wife, Homeschool mom of 4, Wilton Method Instructor, Certified Red Heart Ambassador, DMC Mentor, and CERTIFIED Fiskateer #5624.
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Rank: Newbie
Groups: Member
Joined: 9/29/2008
Posts: 4
Points: 12
Location: Merrick, NY
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I think they should rethink this policy, especially since last year the program was not in effect for the entire year on certain parts of the country. I lost 150 points and was not aware of this until I went to check my points balance. I for one don't understand the purpose of doing this.
Evelyn
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Rank: Advanced Member
Groups: Member
Joined: 7/24/2008
Posts: 64
Points: 192
Location: New Hampshire
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Just an FYI, another disappointing thing about the $10 rewards certificates... I just got back from my store where I purchased a $70 2-in-1 paper cutter and trimmer. The cashier gave me a heads up when checking out and told me that with the $10 certificate, I will not get any credit back for it if I returned my item. I figured that was fine, since I was definitely going to be keeping it. Well, I got it home two hours after buying it and upon opening the box, I found a broken piece. Thinking that it would be better to return it the same day, I drove back to the store again and brought it to the same cashier. The cashier had to call the manager, who argued with me and gave me MAJOR grief for using a rewards certificate, and eventually ended up giving me a rain check for my item at the lowest cost (which now I have to wait, who knows how many days, for it to arrive in the store). This is my SECOND time in 2010 arguing with an AC Moore employee over points in this program - two times too many, in my opinion. My point is, since we work so hard to accumulate points for the certificates (which may end up expiring anyway!), shouldn't we have more give on the rules for these rewards certificates? It almost seems like more hassle than what it's worth.... 
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Rank: Administration
Groups: Administration
Joined: 8/6/2008
Posts: 522
Points: 1,578
Location: Crafty-ville U.S.A.
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Kristin wrote:Just an FYI, another disappointing thing about the $10 rewards certificates... I am sorry to hear that you are having issues with the rewards card program. You can email customerservice@acmoorerewards.com with any concerns you have about the Rewards Card program.
Admin Lady is on Patrol... Please review the Site Rules and contact me if you have any questions or concerns (compliments are welcome too!)
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